Help Center
Your top questions answered for peace of mind
How can I make a claim?
Making a claim is easy. Simply follow these steps:
You no doubt hope that you will never need to claim on your insurance, but if you do it is at that precise moment that you’ll really appreciate having a broker who has put the right cover in place.
If you need to make a claim, rest assured you will have the advice and support of our dedicated and experienced Claims team. We are here to guide you through the process to ensure that you get back in the position you were in before the loss, as smoothly and quickly as possible. To make a claim, please contact us on (049) 854 1888 or email us at [email protected] and we will guide you through the process.
Our commitment to you
Our focus is on you
It is always our intention to provide you with the highest quality service. However, we appreciate that occasionally things can go wrong and, when they do, there are four things that matter:
- You know who to complain to
- You know how your complaint will be dealt with
- You feel confident that we will take your complaint seriously; and where appropriate, we will put things right quickly.
Complaints
Complaints Procedure
Please address your complaint, and any subsequent queries you may have in connection with the complaint, to Complaints Officer. Contact details are as follows:
Compliance Martin Shortt Insurances Limited Cavan Rd, Virginia, Co. Cavan Email: [email protected] Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made. You will also be informed of the name of one or more individuals that will be your point of contact regarding your complaint until the complaint is resolved or cannot be progressed any further.
You will be provided with an update on the progress of the investigation of your complaint, in writing, within 20 (twenty) business days of the complaint being made. A decision on your complaint will be provided to you, in writing, within 40 (forty) business days of the complaint being made.
Should you remain dissatisfied with the final response or if you have not received a final response within 40 (forty) business days of the complaint being made, you may be eligible to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO). The contact details are as follows:
Financial Services and Pensions Ombudsman Lincoln House Lincoln Place Dublin 2 D02 VH29 Republic of Ireland Telephone: +353 1 567 7000 E-mail: [email protected]Website: www.fspo.ie
Who do I contact for breakdown assistance?
Contact details for breakdown assistance
Allianz Breakdown Assistance Number - 01 613 3990
ARB Breakdown Assistance Number - 1890 25 30 33
Aviva Breakdown Assistance Number - 1800 44 88 88
AXA Breakdown Assistance Number - 0818 736 524
Kennco Breakdown Assistance Number - 1890 67 06 70
Liberty Breakdown Assistance Number - 1800 70 60 80
Ornella Breakdown Assistance Number - 1800 806 800
RSA Breakdown Assistance Number - 01 290 1000
Sertus Breakdown Assistance Number - 1800 41 72 70
Wrightway Breakdown Assistance Number - 1890 20 84 08
Zurich Breakdown Assistance Number - 0818 208 408
Who do I contact for claims assistance?
Contact details for claims assistance
Allianz Claims Service Number - 01 613 3990
Aviva Claims Service Number - 1890 666 888
AXA Claims Service Number - 0818 227 227
Kennco Claims Service Number - 01 499 4600
Liberty Claims Service Number - 1800 891 890
Ornella Claims Service Number - 053 918 0300
RSA Claims Service Number - 01 2901 000
Wrightway Claims Service Number - 053 91 67184
Zurich Claims Service Number - 0818 208 408
Who regulates Martin Shortt Insurances?
Regulatory Information
Martin Shortt Insurances Limited is regulated by the Central Bank of Ireland. Registered in Ireland, Company Number 198072. Registered Office: Cavan Road, Virginia, Co. Cavan. Directors: Thomas Brady.
Can't find what you're looking for?
If you cannot find answers to your questions contact us and we will get back to you with all the answers.
Get in touch